Refund + Cancellation Policy

Cancellation Policy

If disasters, states of emergency, or other conditions make it unsafe or impossible to access the facility, the company will work with the client to determine an acceptable solution, which may include rescheduling services, pro-rating service charges, or some other agreed-upon resolution. 

There will be no charge for cancellations made 48 hours or more before a scheduled appointment. Cancellations made between 24 hours and 48 hours of an appointment may be subject to a 50% cancellation fee. Any cancellations made less than 24 hours in advance of an appointment will be charged the full appointment fee. 

Refund Policy

We are dedicated to ensuring happy customers and thorough work. A Clean Escape, LLC is more than happy to help make things right in an event where our work didn’t meet expectations, however, under no circumstance does A Clean Escape, LLC offer refunds for completed work. The deposit may be refunded only at the discretion of ACE in the event that no work has been completed, or the agreement is nullified by A Clean Escape, LLC.